Definitions 📒

Here, we explain the popular terms and modules we use in this documentation 🤓

Plans

A Plan is a service contract paid for buy the customer. It serves both as the vehicle for payment processing and the record of the contract between Gamp and the customer. The contract details for different kinds of plans are provided here. Each plan has to be paid for and there is a specified amount of coverage it provides for each linked device depending on the type of the plan.

Protected Devices

A Protected Device is the record of a device linked to a plan. This record is verified to confirm it matches the device type specified in the plan and the device is also reviewed. It is also inspected to verify its authenticity and verify there are no existing damages. Once approved, the protected device is active on the plan, until it expires.

If the unique number( IMEI/serial number) of a device is specified in the request to create a plan for it, the record for the protected device would be created at the same time. We would then reach out to the customer to verify the device is in a good working condition before approving the request to link the device to the plan.

Claims

A Claim is a formal request to Gamp for a repair or coverage for a damage to a protected device based on the contract details (of the plan). Each claim needs to be reviewed and verified. The creation of claims is subject to this contract details.

Repairs

Customers can request that we fix their devices through the repair module. This service is available for protect devices linked to active and expired plans. It is also available for any device that has not been previously connected to the Gamp ecosystem at all.

How to Protect a Device

• Buy A Device (Linked automatically if the unique device number is provided)

• We verify the device

• Make a Claim on the Device

• We process the Claim